This job has ended. Find similar jobs.

Consumer Response Advisor

Posted 8 March by Parkside Office Professional Easy Apply Ended

As an industry leader, our client prides itself on being led by its people in the dynamic fast moving consumer goods industry. They are looking for people that are excited by a challenge, want to be rewarded for performance and who are motivated to make things happen.

  • Resolution of consumer queries and complaints
  • Uses judgment and resources available to resolve consumer query, contact by phone, email & letter using principle of 'first time resolution'
  • Log all issues requiring follow up on them for future reference
  • Resolution could involve receiving product back for inspection, issuing a free spare part or vouchers, or simply finding out more details on a product, troubleshooting problems with 'technical' products or sending out new sets of instructions.
  • Escalation of consumer complaints to supervisor when appropriate
  • Handling of vouchers to resolve consumer complaints

Technical:

  • MS Office proficiency
  • Experience of customer database
  • Experience of working in 'call centre' environment with call queuing system
  • Ability to log details on system whilst taking calls
  • Ability to use various sources of information to resolve queries

Behavioural:

  • Ability to resolve majority of complaints without escalation
  • Think on feet & deal with complaints calmly, sympathetically and professionally
  • Excercise judgement in balancing consumer demands and needs of the business.
  • Trustworthy
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

Reference: 34642136

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job