Construction Claims Executive
Lockton is the largest private owned global insurance broker in the world, with an enviable record of growth over the over the last few years. They operate out of multiple territories and have an international branch network. Dealing with both retail and wholesale clients, Lockton operates a culture that is unique which emanates from the entrepreneurial spirit of its senior management and the flat structure in which the organisation operates.
The business model and the executive team encourage empowerment and visibility, creating a cohesive, professional and focused environment. As a partnership led business, there is more emphasis on collaboration and accountability across all business units.
The UK & Ireland operations have approximately 950 FTE across a network of branches and a further 1000 FTE predominately based out of the Middle East, Asia and Latin America. The Head Office is in London and the majority of the central service functions are based from there.
The business has achieved significant success in recent years with strong organic growth and positive client and employee feedback. The internal culture of the organisation is recognised as a key differentiator and the quality of service delivery is highly rated by clients. To maintain these high standards Lockton is looking at succession planning and is investing in talent for the future.
With this in mind Lockton requires an experienced Construction Claims Executive to join their team
This exciting client facing claims advocacy role requires a sound understanding of PD/BI/PL/EL claims principles and processes for the purpose of pro-actively managing the claims service provided by insurers and loss adjusters. Intervention to drive claims to swift and successful conclusion and the ability to challenge decisions and construct persuasive arguments are all key features of this role combined with good technical expertise to interpret policy wording and intention together with application for the purpose of delivering real added value to clients.
Sitting within a small claims team the successful candidate will control an allocation of UK and global clients as an integral part of a wider client service team. They will attend/lead meetings and site visits and be required to record minutes and report findings as well as collate accurate and quality data, checking and challenging financials for the preparation of detailed analytical claims reports.
The claims advocate will work under the principles of the REAC claims culture and proposition and will be required to act as an escalation point for contentious claims, delivering resolution of service issues, best practice advice and procedural documents. This role will involve regular travel to client premises and face to face engagement with the insurance market for the purpose of developing strong relationships and negotiating claims matters.
Applicants should be confident and personable, ideally with a minimum of 3 years claims experience and able to work on their own initiative. Good client service and communication experience is essential in addition to excellent word, PowerPoint and excel skills. Knowledge of Construction claims and associated Lloyds LIRMA processes would be advantageous.
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