Job Title: Concierge
Location: Multiple sites across London
Salary: £9.40ph + holiday pay
Working hours: Range from 7am starts to 7pm starts, Monday to Sunday
Shifts: Ranging from 4 to 12 hours across Day or Night shifts
Who are we?
FirstPort is one of the largest and most experienced property managers in the UK, employing more than 3,300 people, of which 2,500 work at the 3,700 developments we manage. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their potential
You will provide an efficient service to the residents and guests and follow procedures in a courteous and friendly manner
If you look out for people's best interests, and show them you care by dealing with them in a warm and friendly manner. If you are creative, resourceful and can listen, consult and take on-board people's opinions and needs, then this could be the job for you!
What you'll be doing:
Provide a high standard level of service to Residents and all visitors to the development
Ensure the development is professionally maintained
Keep an up-to-date record of all residents currently residing at the Development and that registration forms are issued and completed by incoming occupants
Ensure that access to the Development is effectively monitored and facilitated whilst on duty
Ensure that all deliveries are signed for and kept in the holding room until collected by the recipient and appropriate disclaimers are maintained
Issue parking permits to all vehicles accessing the development. Ensure compliance with the parking regulations of the development
Ensure that all residents and their guests are following the regulations implemented by the Managing Agents Consort
Capture and record works orders as necessary to resolve defects arising during out of hours and report any security incident to the police and Development Manager as required
Ensure that all health and safety risks are identified, and reported to the Assistant Development Manager and Development Manager and eliminated
Direct contractors on site, inform maintenance and management when contractors arrive to carry out works on Consort behalf
To investigate any system faults and to report these faults to the Maintenance Operative and Development Manager with details of any actions taken.
To investigate any property faults discovered or reported and to attend and record on concierge reports and work record sheet. Inform the faults to Maintenance team and Development Manager
What skills you'll need.
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