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Concierge / Lifestyle Ambassador

Posted 5 January by Search Consultancy Ended

Residential Concierge - Central London - £28,000 + excellent benefits

The Opportunity

An award winning Corporate Hospitality company is looking for a Lifestyle Concierge to join their team in Central London working at a presitigious Investment Bank.

This is a genuinely unique role working at one of the most exclusive Corporate locations in London with a very generous benefits package.

The role of the Concierge is to provide the highest level of client care through a personalized bespoke service to all visitors and Bank staff that use the Concierge desk and associated services. The Concierge is responsible for the day to day running of the Lifestyle Platform and promoting this to the business.

Some of the duties will be:

* Meeting and greeting Visitors, Bank staff and Suppliers
* Efficiently managing the flow in the lobby and lounges attached to the lobby including general inspection and assuring tidiness throughout
* Answering all incoming and efficiently following up (dealing with requests, logging defects into the system, responding to enquiries)
* Main/First point of contact for requests
* General enquiries
* Travel planning + booking of cars/taxis

What You Will Need

The ideal candidate for this role would have a warm, friendly, personable approach with a 'can do' attitude. As this is a smaller Team consisting of approximately 5 Concierge (days and nights), Porters and Housekeeping/Maintenance, therefore a hands on, multitasking approach is required. The successful candidate will need to be able to connect well with the Residents and form strong relationships without overstepping the boundaries of privacy and be too intrusive.
It is important that this person is astute with computers and has knowledge of Windows basic systems and the eagerness and openness to learn other company operating systems.
The person would need to be well groomed to reflect the company imagine and adhere to the company grooming guidelines going forward.

A certain level of knowledge of the London Market, Restaurants, Events/Happenings is required and it is imperative that the person has a natural passion and curiosity for exploring the area and keeping up to date with the latest trends in London and its surroundings.
Although the role is very Concierge focused and would cover a lot of residential tasks, it is more important that the person joining the Team has the right attitude and is a Team player first and foremost. There needs to be a natural passion for customer service, therefore candidate from a 4 or 5 Star Hospitality background from roles such as Reception, Concierge, Guest Relations, Front Desk Receptionists, Supervisors or Duty Managers will be considered as well as people from a residential Concierge background.

What You Will Get

As you would expect you will receive a competitive salary and enjoy a generous benefits package.

How To Apply

If you believe you have the necessary skills and experience then please apply via the link on this page.

If you have any questions about this opportunity then please contact Marcus at the Search Brighton Office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Required skills

  • Hotel
  • Reception
  • Guest Relations
  • Concierge
  • Supervisors
  • Duty Managers
  • Front Desk Receptionists
  • Lifestyle Ambassador

Reference: 34152671

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