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Concierge Consultant

Concierge Consultant

Posted 5 April by Prospects 4 Leisure Travel Easy Apply Ended

Do you have strong administrative skills, an excellent telephone manner and a high level of customer service? Wish you could talk about skiing all day? Well then this is the job for you. Want to put your energy and passion for the mountains into your work?!


 · Enthusiastic and passionate about creating the right experience for our customers. Naturally sociable and a positive contributor to our knowledge base

 ·  A passionate activity holiday and winter sports enthusiastic

 ·  Has strong attention to detail and accuracy skills

 ·  Always one step ahead with up-to-date knowledge and highly pro-active

 ·  Motivated and organised


 • Provide administrative support for all customers to help maximise sales (income and passenger numbers) in line with business targets ensuring quick responses to all enquiries calls, high standards of customer care and accurate data entry


 • Respond to all sales enquiries and reservations with accuracy and speed in line with personal and departmental targets

 • Responsible for responding to clients using the online sales dialogue feature through the website in line with company standards and agreed   timescales

 • Ensuring that all leads are followed up on a daily basis

 • Ensure very high standards of customer care when dealing with clients

 • Ensure processing of emails, cancellations and amendments in line with departmental targets

 • Maintain high levels of product knowledge for all programmes

 • Responsible for making proactive sales calls to previous and current clients from our database with the objective of re-booking the client, following up invoice payments and booking requirements

 • Contributing accurate and knowledgeable information on blog and forums on the website

 • Liaising with the operations team to ensure customer expectations are met in resort

 • Other duties as agreed with the key accounts team leader

Reference: 34833350

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