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Compliance Monitoring Manager

Posted 2 February by M&G Featured Ended

M&G Investments

We are not your average financial services firm and our unique culture is just one aspect that makes us stand out from the crowd. We offer a supportive environment that encourages innovation and creativity whilst maintaining a healthy lifestyle balance. You will be joining one of Europe’s leading Investment Management firms where you can expect real responsibility and recognition from day one. We are large enough to offer a wide variety of career opportunities, whilst small enough to treat you as an individual and tailor training and development to your specific needs.

Day to Day

  • Responsible for the delivery of high quality Compliance monitoring activities across the M&G business.  Activities include regular testing, thematic and ad-hoc reviews to test both compliance with regulation / legislation and the delivery of fair customer outcomes
  • Understand the team’s capacity and capabilities; manage and delegate work appropriately
  • Provide effective oversight and ensure the team’s output is of consistent high quality
  • Lead reviews as/when required by the Head of Compliance Monitoring and Assurance
  • Consult with the Compliance Advisory Teams and Risk teams in order to ensure that the selection, scope setting and approach to delivering reviews are planned and targeted effectively
  • Complete review planning, taking into consideration regulatory requirements, breaches, complaints, Operational Risk MI and KPI information, as appropriate
  • Undertake testing; recording monitoring testing, findings and agreed actions using the compliance monitoring workflow tool
  • Responsible for ensuring that where issues are identified appropriate mitigating actions are recommended to the business and tracked through to completion 
  • Draft and issue of formal reports to the business
  • Liaising with the Compliance Advisory Teams on emerging themes and review findings in order for these to be incorporated into the Compliance advice provided to the business
  • On an ad-hoc basis support the Head of Compliance Monitoring and Assurance with the production of periodic data for reporting to Boards and Committees in conjunction with the framework and reporting team
  • Support the Head of Compliance Monitoring and Assurance in completion of the annual planning process; which may include key stakeholder engagement to obtain feedback, creation of a draft compliance monitoring programme and presentation to key Boards and Committees for discussion and approval
  • Explore opportunities to enhance efficiency, capacity and quality; this includes the use of new technology and software applications where relevant
  • Be creative and identify solutions to any challenges that may arise in executing the delivery of Compliance methodologies and approaches
  • Support the Head of Compliance Monitoring and Assurance in maintaining compliance monitoring risk assessments
  • Ensure the team’s procedures and associated Controls Self Certifications (“CSCs”) are accurate and up to date
  • Deputise for the Head of Compliance Monitoring and Assurance in meetings when required

Internal & external relationships

  • Develop and maintain strong key stakeholder relationships
  • Liaise closely with the specialist Compliance Advisory teams
  • Liaise closely with Operational teams who manage M&G’s relationships with third party providers
  • Develop positive and professional working relationships within the Risk,  Compliance and Group-wide internal Audit departments
  • Play a key role in embedding M&G culture and Compliance Department values within the team
  • Lead meetings, communicate succinctly with senior stakeholders with the ability to influence decisions
  • Develop a good understanding of the Compliance Department and wider M&G governance framework; providing guidance to other Compliance Department personnel to the extent required
  • Maintain relationships with external peers; understand how other firms respond to common challenges

People management

  • Provide input to the training and development plans for new and existing staff
  • Define the role and objectives of direct reports
  • Responsible for performance management reviews of direct reports


• University degree (or equivalent)
• Relevant Compliance qualification (e.g. International Compliance Association, Chartered Institute for Securities & Investment)
• Relevant investment management qualification (e.g. Investment Management Certificate, Investment Operations Certificate)
• Excellent written and oral communication skills
• Strong planning and organising skills, reflecting a proactive approach
• Attention to detail
• Self-starter, high levels of initiative and a strong work ethic
• Strength of character that enables effective communication across all levels of the organisation
• Team player, supportive with a collegiate approach
• Previous experience in managing small teams would be desirable
• Experience of contributing towards the delivery of risk-based Compliance monitoring plans
• Extensive regulatory compliance knowledge within the asset management industry
• A good understanding of UK regulatory requirements
• Experience of other international regulatory requirements would be desirable

M&G is committed to a diverse and inclusive workplace. Our role as an employer is very simple – to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.

We welcome applications from individuals who have taken an extended career break, and we are willing to consider flexible working arrangements for all of our roles.

Reference: 34080849

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