As a fleet Management compliance controller you will be ensuring that all fleet managed vehicles are compliant either within customers guidelines, legislation or manufacturers guidelines, booking jobs onto the in-house computer system and liaising with both our branch network and Supply Chain Partners to ensure service delivery and that all works are undertaken cost effectively.
Your duties as a Fleet Management Compliance Controller will include:
*Operator & vehicle licence administration
*To ensure all job & systems data is recorded accurately and on a timely basis
*To ensure maintenance schedules and MOT appointments are agreed, accurate and supplied on a timely basis
*Act upon system reports and ensure discrepancies are highlighted
*To manage external service and parts providers ensuring appropriate repair methods are undertaken, replacement parts supplied are of the required standard and cost and to pro-vide assistance/advice to other colleagues
*Maintain effective response times in relation to call centre duties
*Offer front line customer support and advice following an enquiry
*Allocate calls and resources to ensure that all calls and tasks are attended by the appropriate Engineer in contracted/targeted timescales to comply with agreed Service Level Agreement (SLA's) and Organisational targets;
*Assist with monitoring engineer productivity through diligent matching of their availability and skill set against existing workloads;
*Cost control, balancing customer requirements with commercial awareness.
Applicants must be able to demonstrate:
*CPC National would be an advantage
*Suitable industry qualifications/time served or demonstrable experience within the industry
*A good general level of vehicle knowledge
*Ability to control maintenance costs and challenge if necessary
*Business standard IT skills, including Microsoft Outlook
*Excellent communication and customer care skills
*A good standard of written and spoken English
*A tenacious, enthusiastic, and flexible disposition. Some prior experience with call handling/customer service, engineer allocation, customer management
*Good self-starter with the ability to multi-task
*Ability to work well under pressure in a call centre environment
*Ability to work well as part of a team, and also on their own when required
*Be a well organised individual with excellent time management and prioritisation skills
*Training available to enhance skill sets
*45 hr week basic
*Company pension scheme
*Work hours 8am - 6pm and Saturday's as required.
Please contact Kara Fraser on for more information or email
Visit - SHB
If you're currently working as a compliance controller or fleet compliance administrator or compliance auditor you may be suitable for the role
We are always seeking talented candidates including; HGV Technicians, HGV Mechanics, LCV Mechanics, LCV Technicians, Auto Electricians, HGV Drivers, Casual Drivers, Valeters, Panel Beaters, Commercial Body Builders, Vehicle Fabricators, Hire Controllers, Apprentice Technicians, Apprentice Mechanics, Paint Sprayers and many more across the UK network.
Omega resource group are acting as an employment agency in relation to this position
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.
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