Complaints Resolution Specialist

Posted 12 September by Entasis Partners

Entasis Partners are very excited to be working alongside to a leading financial services client in their search for a Complaint resolution specialist.

Our client wants someone with a passion for customer service that is looking to take that next step in their career.

Along with a generous basic salary, there is a wide range of benefits such as; RAC breakdown cover, private medical cover, dental cover, travel insurance and many more.

Key duties:

  • Assessing and resolving complaints to the customer’s satisfaction by the close of the third business day following receipt, wherever possible.
  • Being able to recognize vulnerable and adapt approach as required.
  • Monitoring own workloads and where possible ensuring no company and regulatory standards are breached
  • Inputting data and completing all related paperwork accurately
  • Resolving queries by liaising with the person insured, client or relevant internal departments

Key skills:

  • Previous call centre/customer service
  • Experience working towards call volumes and quality targets
  • Excellent telephone manner
  • Strong communication skills
  • Previous experience dealing with complaints or claims handling

If this role is of interest apply now!!!

Reference: 38895306

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