To be an effective communicator and ensure all complaints received by repairs direct are fully investigated and responded to within agreed time frames and customers are kept informed throughput the complaint process.
The successful candidate must be able to respond to all customer complaints on behalf of Repairs Direct must identify the best method of resolving the complaint.
The right person will have a sympathetic and understanding approach with complainants will proactively contact all customers when investigating complaints to comply with the corporate standard.
To be shortlisted for this role you must have proven experience of working with the public. Have previous experience of responding to formal complaints. Previous experience within a customer service environment, experience within a Repairs/Maintenance or Housing organisation.
Previous experience of using trends to identify recommendations for improvements
Must have previous experience of working with challenging and vulnerable individuals.
The candidates will be required to work Monday-Friday 08.00-17.00 with 1 hour unpaid lunch.
The rate of pay is £14.09 per hour paye please send CVs across before 10Th April
Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.
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