£22,000 - 25,000 (Depending on Experience)
1st Step Solutions are proud to be recruiting for a Complaints Officer, for one of our key clients based in Kings Hill.
You will be working within the complaints team, who are responsible for responding to all customer complaints that cannot be resolved within 3 days. This role involves investigating the complaint and responding to and resolving complaints, liaising with the FOS when required.
Complaint case management
Preparing complaint files
Investigating the complaint
Drafting a reply to the complainant
Finalizing the reply to the complainant
Responding to complaints in the most appropriate manner
Logging and reporting of complaints
Identifying trends in complaints
FOS case management
Preparing files for FOS submission
Replying to FOS correspondence
Arranging for the implementation of the FOS decision
Logging and reporting of FOS cases
Candidates applying MUST have experience of Complaint handling and customer service skills. You have to be able to demonstrated the ability to communicate difficult decisions when required.You will be a confident communicator with the ability to remain calm under pressure show empathy and listen to customers genuine concerns.
- Customer Service
- Financial Services
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