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Complaints & MP Coordinator Administrator

Posted 4 January by Fusion People Ltd Ended


Job title: Complaints & MP Coordinator (Administrator)

Location of the job: SE1, London

Pay rate per hour: £16.48 PAYE/ £20.77 LTD

Salary per annum: £30,000

Contract type: Until 31st March 2018

An exciting opportunity has arisen for an experienced administrator to join a nationally leading housing association as a complaints & MP coordinator.

Key Responsibilities:

To ensure that all new complaints and MP/Councillor enquiries are logged and acknowledged within deadline.
To ensure that MP/Councillor responses are sent out on time and to the standard required.
To effectively deal with minor complaint cases to resolve the matter quickly and to the resident's satisfaction and to provide an excellent customer experience whilst supporting the customer experience team with administration and task co-ordination.

Essential Criteria;

Excellent written and verbal communication skills.
Target and deadline focused able to deliver results
Ability to prioritise workloads, manage multiple tasks and organise time effectively
Able to demonstrate a solution focused attitude with evidence of excellent problem solving skills

On top of the PAYE rate you will accrue a further 12.07% per hour in holiday pay. Opportunities to join the in house pension scheme are also available.

Please apply ASAP or call Charley on for more information.

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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

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Required skills

  • Complaints & MP Coordinator (Administrator)

Reference: 34142534

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