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Job title: Complaints & MP Coordinator (Administrator)
Location of the job: SE1, London
Pay rate per hour: £16.48 PAYE/ £20.77 LTD
Salary per annum: £30,000
Contract type: Until 31st March 2018
An exciting opportunity has arisen for an experienced administrator to join a nationally leading housing association as a complaints & MP coordinator.
To ensure that all new complaints and MP/Councillor enquiries are logged and acknowledged within deadline.
To ensure that MP/Councillor responses are sent out on time and to the standard required.
To effectively deal with minor complaint cases to resolve the matter quickly and to the resident's satisfaction and to provide an excellent customer experience whilst supporting the customer experience team with administration and task co-ordination.
Excellent written and verbal communication skills.
Target and deadline focused able to deliver results
Ability to prioritise workloads, manage multiple tasks and organise time effectively
Able to demonstrate a solution focused attitude with evidence of excellent problem solving skills
On top of the PAYE rate you will accrue a further 12.07% per hour in holiday pay. Opportunities to join the in house pension scheme are also available.
Please apply ASAP or call Charley on for more information.
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