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Complaints Manager

Posted 23 February by Moneybarn Easy Apply Ended

Moneybarn is the UK’s leading lender of specialist car and van finance. Our approach to lending is underpinned by our focus on achieving good customer outcomes. As our business continues to expand & evolve, we are seeking an experienced Complaints Manager to join a well-established team.

The Complaints Manager will manage, develop and direct the Complaints team to ensure that a high standard of complaint handling is delivered, making sure that both the interests of the customer and the company are represented clearly, fairly & fully.

You will be responsible for providing support and guidance & setting targets to the complaints team. Ensuring the accurate capture & recording of all complaints coming into Moneybarn.

With the experience of developing a team you will provide operational staff with complaint handling training in accordance with the Financial Conduct Authority (FCA) to enable them to identify and log complaints, preventing any barriers to the complaints process. You will Keep abreast of any changes in legislation directly affecting the handling of complaints.

Here’s what we are looking for

  • An experienced Complaints Manager with excellent communication skills both verbal and written.
  • Proven people management skills with the ability to manage and direct the Complaints Team.
  • An understanding of FCA principles, applying them to individual customer circumstances,
  • Strong analytical and problem-solving skill and presentation skills.

Reasons to join the Moneybarn team

Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.

We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.

The wellbeing of our team is incredibly important, and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.

Apply Now

Are you enthusiastic about this Complaints Manager role or keen to get some more information? Send us your CV and a cover letter today by clicking on the Apply button!

Please note that Moneybarn carry out both Financial Checks and Criminal Record Bureau Checks as part of the recruitment process for all roles.

Moneybarn will retain your CV for 6 months after your application.

Please note if you do not hear from us within 7 days of your application you have been unsuccessful. Due to the volume of applications, we are unable to provide feedback to everyone.

Required skills

  • Complaints
  • Customer Complaints
  • Team Management

Reference: 33952839

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