Complaints Handler

Posted 1 week ago by ARC
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**Complaints Handler, Sutton/Redhill/Kingswood, strong package **A great career opportunity for people with complaints experience, ideally within Financial Services, Banking or General Insurance **Blue Chip employer, fabulous office setting/environment **If you can show enthusiasm, good organisational skills and a 'can do’ attitude, there are real prospects for development.

The Company: Our client is a leading Financial Services employer, serving customers all over the world. They employ over 5,000 people, managing £150billion+ worldwide.

The Team: This team plays a critical role in capturing and addressing the needs of customers and establishing a consistent voice in response to those client needs, whether expressed through feedback, complaints or social media.

The Role: As a Complaints Handler you will be responsible for investigating, resolving and responding to complaints which could carry a financial, regulatory or reputational implication for the business. The complaints relate to a variety of products and services and may be regulated and complex in nature. You will liaise with clients, IFA’s and third parties as well as internal stakeholders. The aim is to respond to complaints with a level of detail and quality that exceeds customer expectations. Key responsibilities include:

  • Handling various complaint cases in line with regulations.
  • Communicate with clients in a friendly, empathetic and professional manner.
  • Use effective questioning to fully understand the nature of a complaint and its impact.
  • Use all available sources of information, knowledge and investigative skills to fully explore complaints, identify errors and resolve them to the satisfaction of the client and the business
  • Develop a network of contacts within the business to facilitate the gathering of information and to aid the resolution of complaint cases

Skills / Experience Required: For this Complaints Handler role, our client is looking for people with previous complaints experience (essential), ideally gained within any area of financial services and someone open to gaining further professional qualifications. You should be well organised, a strong communicator with an analytical/investigative nature. You should be able to work under pressure, to tight deadlines with accuracy and attention to detail. An experienced user of Microsoft Word and Outlook and a basic knowledge of Excel is also required.

Additional Information: The salary, bonus and pension scheme for the Complaints Handler role are very competitive and all details are available upon application. The big attraction though is the opportunity to develop and progress within a global employer.

The Complaints Handler position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.

Required skills

  • Banking
  • Complaints
  • Customer Complaints
  • Customer Service
  • Financial Services

Reference: 38009450

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