Complaints Handler

Posted 8 March by Harper Resourcing Easy Apply

Customer Complaints Executive

£21K - £23K + Company Benefits


Full Time - Monday - Friday 9-5.30

Our client is a leading provider of financial services and solutions based in the Nottingham city centre. They have exciting expansion plans to grow their modern contact centre in Nottingham.

Duties include

  • Answering complaints in adherence to FCA and company guidelines
  • Placing the customer first, ensuring quick and efficient complaint resolution
  • Collect and compile information promptly and efficiently
  • Maintain accurate complaints records
  • Identify appropriate individual solutions to a wide variety of complaints

Skills/Experience Required

  • Excellent communication skills including a natural ability to demonstrate empathy and build rapport
  • FCA and/or Complaints experience or similar is desirable
  • Able to make fact based business decisions
  • Honest and trustworthy values

The successful Complaints Handler will benefit from;

  • Central Nottingham location
  • Highly Competitive Salary
  • Supportive Management structure
  • Training and coaching provided
  • Modern open plan Offices
  • Expansion and career opportunity
  • Sociable working hours (no weekends!)

Apply NOW to avoid disappointment!

Customer Service/Complaints/FCA/Financial Services/Complaints Handler/Nottingham

Required skills

  • Complaints
  • Financial Services
  • Complaints Handler
  • FCA
  • Nottingham

Reference: 34635893

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