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Complaints Handler

Posted 3 February by Quest Employment Ended
Our client, a well-respected company within the automotive repair industry, is looking to recruit an experienced Complaints Handler within their Wellingborough office. Ideally you will have a background in motor claims and are looking to develop your career with a company that recognises talent.

Purpose
To manage the receipt of complaints from early stages through to resolution

Key Responsibilities
The role of the Complaints Handler includes responsibility and accountability for:
Logging complaints.
Liaising with customers, insurance companies and vehicle repair body shop.
Keeping central database updated.
Providing updates to insurance companies within agreed time scales.
Following up on agreed resolutions to ensure complaint is concluded to customer's approval.
Sticking to tight SLAs.

Skills & Competencies
Strong interpersonal and relationship building skills
Articulate and numerate
Significant focus on delivery of a first class customer experience
Team player
Works with a high degree of accuracy in all tasks
Highly organised clear ability to prioritise and deliver on allocated tasks

Qualification
GCSE Maths and English
Good knowledge of Microsoft Office

Reference: 34390479

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