To manage the receipt of complaints from early stages through to resolution
The role of the Complaints Handler includes responsibility and accountability for:
Liaising with customers, insurance companies and vehicle repair body shop.
Keeping central database updated.
Providing updates to insurance companies within agreed time scales.
Following up on agreed resolutions to ensure complaint is concluded to customer's approval.
Sticking to tight SLAs.
Skills & Competencies
Strong interpersonal and relationship building skills
Articulate and numerate
Significant focus on delivery of a first class customer experience
Works with a high degree of accuracy in all tasks
Highly organised clear ability to prioritise and deliver on allocated tasks
GCSE Maths and English
Good knowledge of Microsoft Office