Complaints and Legal Administrator

Posted 6 April by Focus Resourcing Easy Apply

Our client is looking for a complaints administrator to work on a 12 month contract as an administrator in their busy admin department based in Bridgend. Due to the nature of the work a legal graduate or similar degree would be preferable for understanding relevant terminology.

Key Tasks Of The Job:

  • Ensuring that complaints are processed in a timely manner
  • Processing returned items following
  • Providing complaint investigation results to customers
  • Completing Vigilance reports in line with regulatory timescales

Key Requirements:


  • Educated to GCSE standard or equivalent
  • Experience of working in a customer service environment
  • Experience of investigating and reporting complaints
  • Analytical approach to problem solving
  • Ability to build strong working relationships locally and internationally
  • Effective communication skills
  • IT Literate
  • Company offer a fantastic benefit package and on going career development for the right candidate unless live locally a car driver would be preferable.

Required skills

  • Compliants

Reference: 34494755

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