Calling all experienced Complaints Advisors!
Do you have experience dealing with complaints? We are recruiting for an experienced Complaint Handler to join a leading Housing Association based in Coventry. A well known prestigious brand with amazing company benefits.
As a Complaints Advisor You Will Need To Have
* Previous experience in a role where you are dealing with complaints is a MUST
* Excellent communication skills
* Remain positive and professional at all times
* Managing the complaint investigation
* Manage customer expectations
* Handle complex issues and objections
* Identify root cause information and identify improvement opportunities
* Communicate with customers and colleagues to resolve complaints
* Manage the complaint investigation
Please apply today if you have all the skills and experience that is required.
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