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Complaints Advisor £8.20ph Kenilworth - To start straight away

Complaints Advisor £8.20ph Kenilworth - To start straight away

Posted 5 December 2018 by Groomfield Recruitment Ltd
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Our Vibrant, energetic client are seeking Complaints Advisors to join their team due to growth. Modern office environment and free parking. Shift patterns between 8am and 8pm. The roles are Temporary (weekly paid) for 8 weeks and then permanent. Immediate interviews are available.

The role

As a member of the Complaints team, you will report in to the Complaints Team Manager. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast paced Environment Handling Inbound and Outbound calls.

Key responsibilities and features

The main responsibilities are:

  • To investigate and identify root cause issues for our customer’s and resolve complaints and general enquiries;

  • To be a team player and work collaboratively with all departments to find the correct solution for our customers;

  • To provide a high level of customer service within a timely manner and within SLAs;

  • To receive and make customer service calls when required and assist the Contact Centre Staff during busy periods;

  • To Identify Solutions to ensure Customer journey is an Excellent Experience.

Skills and experience

The successful applicant must have the following skills and experience:

  • Excellent communication skills (both written and verbal);

  • Be adaptable to change in a growing Business;

  • Ability to solve problems;

  • The ability to handle high volumes of Inbound and Outbound calls;

  • Fantastic negotiation Skills;

  • The ability to be a team player and work under pressure;

  • Be PC literate (experience of Word and Excel);

  • Be an organised individual who can multi task and prioritise all workloads;

  • Have high standards of accuracy and attention to detail;

  • Work in a fast paced and pressurised environment, dealing with a high volume of calls;

  • Be flexible, as the role will require you to work shift patterns between (8am-8pm);

  • Be an Advocate for Economy Energy and promote the benefits of the company.

Required skills

  • Complaint
  • Customer Service

Reference: 34826229

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