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Complaints Administrator

Posted 1 February by Personnel Placements Easy Apply Ended

Do you have experience with complaint handling, writing a reasoned argument and a concise final complaint letter? We have a vacancy for a company based in Salisbury centre within a friendly team, the role is 9-5 Monday to Friday with great benefits.


  • Determine if the complaint falls within the Terms of Reference and to respond/progress accordingly and either resolving or passing to a more suitable team.
  • Produce a reasoned argument and correspond by letter or telephone with both parties, as appropriate.
  • Refer to other members of staff for advice when appropriate.
  • Act and comply in accordance with all Company policies and procedures.

Skills and Experience:

  • Excellent letter writing skills
  • Clear verbal communication skills
  • Ability to maintain rapport with challenging
  • Ability to supply clear explanations of rationale
  • Ability to assimilate and analyse large volumes of written material
  • Ability to work under pressure to meet team targets.

Required skills

  • Administrative
  • Communication Skills
  • Complaint
  • Customer Service
  • Letter Writing

Reference: 34371489

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