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Complaints Administrator

Posted 8 February by Croner Solutions Easy Apply Ended
Complaints Administrator
Salary £17,000 - £18,000

Croner Solutions are a leading Employment Law and Health & Safety Consultancy offering medium sized businesses a professional, commercial partnership, meaning that they can focus on their core business and allows them to lean on us for the specialist and complex areas of HR and Health & Safety.

Job Overview
As a Complaints Administrator, you will be handling inbound calls from existing customers, assisting with a range of queries with regards to their existing contract.

Day-to-Day Responsibilities
  • Confidently speak to customers answering any queries or issues
  • Providing excellent customer service at all times
  • Dealing with customer enquiries, managing and resolving customer complaints
  • Ensuring a high level of customer care and attention to detail at all times
  • Liaise with the Business Development Manager regarding clarification of the clients contracted service provision

What you Bring to the Team
  • A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
  • Have a passion for great customer service
  • Possess a great telephone manner
  • Have experience in a customer service/contact centre role
  • Ability to work in a fast paced environment
  • Strong time management skills
  • A dynamic and flexible approach, as well as the ability to work under pressure
  • 25 days’ holiday, plus bank holidays
  • Childcare vouchers, contributory Pensions Plan and Life Insurance
  • Access to Employee Assistance Programme
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'!
  • Company incentives, access to discount schemes
  • Profit Share scheme
This is a fantastic opportunity to further develop your career whilst working for a market leading organisation that has been voted in the “times Top 100” Companies to work for 2014, 2015 and 2016. 

If you feel you have the skills and experience for this position, please apply today!

Reference: 34328450

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