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Complaint Handler

Complaint Handler

Posted 16 April by Grovelands Ended

Job Summary

Location: Staines

Contract Length: 6 months

Day rate: £145 - £165 p/d

This is an opportunity working with a renowned insurance firm’s complaints team.

The role is working as an insurance Tele operative/complaints Handler handling mainly telephony complaints. The complaint handler will be required to respond to complaints in writing and/or telephone as well as making redress payments.

The role responsibilities:

  • Handling telephony insurance complaints in a fast paced environment by managing time and improving efficiency
  • Negotiating complaints settlements with customers
  • Reviewing and investigating complaints
  • Performing redress calculations
  • corresponding via written communication to the customer
  • Recording complaint details accurately on all relevant systems and databases
  • Handling inbound and outbound calls
  • To deliver excellent customer service at all times
  • Working to strict targets which apply to both quality and productivity


  • Experience working within the financial services/Insurance sectors resolving complaints
  • Knowledge of complaints logging and management process
  • Excellent telephone and communication skills and the ability to take ownership of a complaint situation
  • Good organisation skills, effective prioritisation with the ability to communicate effectively, remaining calm when challenged
  • To be flexible and approachable and to be able to work well under pressure
  • Previous use of Respond desirable

Required skills

  • Communication Skills
  • Complaints
  • Customer Service
  • Financial Services
  • Insurance

Reference: 34506401

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