Community Safety & Customer Service Assistant Casual

Posted 14 June by North Ayrshire Council Featured
Role ProfileROLE DEFINITION

To deliver the Council's concierge, CCTV and call handling provision responding in line to procedural guidance on a 24 hour basis.

KEY TASKS AND RESPONSIBILITIES

Corporate Responsibilities

  • To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

  • Deliver the Council's concierge service providing advice and information to tenants in addition to undertaking janitorial duties as required
  • Liaise with internal and external partners as required
  • Undertake key activities as directed by the area housing office in order to facilitate tenancy sustainment and maximise the safety of the residents
  • Undertake testing of common services such as fire alarms and dry risers in line with agreed procedures
  • Monitor CCTV across North Ayrshire alerting key partner agencies as required, this includes the opertation of the mobile CCTV unit
  • Deliver a call handling and alarm receiving service, responding in line with Council procedures
  • Respond to building security alarms and provide key holder functions as required
  • Undertake any additional duties as required by the service

ESSENTIAL / DESIRABLE CRITERIA

Essential

Desirable

Evidence

Education and Qualifications

  • Qualified to National 4 / 5 in English and one other subject (or equivalent)
  • Application Form
  • Interview

Experience

  • Customer Care Experience in working with and providing services to the public
  • Experience in either a security or call handling environment
  • Application Form
  • References
  • Interview

Specialist Knowledge

  • Knowledge of housing legislation
  • Knowledge of current health and safety regulations
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Able to work on own initiative and act as effective member of a team
  • Valid driving licence
  • Good verbal communication skills
  • Self motivated
  • Numerate and literate
  • Computer literate
  • Application Form
  • References
  • Interview

Other

  • Ability to travel throughout North Ayrshire
  • Ability to lone work
  • Ability to work rotating shifts including weekends
  • Ability to work at short notice
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.

Value

Behaviours

Focus.

We put our customers first

We understand the bigger picture

  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.

Passion.

We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.

Inspiration.

We all look for better ways to deliver our services

We achieve the best results together

  • Find new ways to deliver improvements, efficiencies and value for money.
  • Embrace change with enthusiasm and creative ideas.
  • Work together and creatively produce the best outcomes for our customers and communities.
  • Plan all activities with the end goal in mind.
Additional Information

Post subject to Non-Police Personal Vetting (NPPV) Level 2. 

Level 2 applies to those persons having frequent and regular unsupervised access to police information and/or hard copy material or protectively marked material by remote access via the use of the Police radio airwaves.

For Level 2 unsupervised access, the checks will be carried out by Police Scotland on the applicant.

The length of clearance for Level 2 unsupervised access is three years.

Basic Disclosure

Preferred candidates will be required to undergo a Basic Disclosure check, prior to a formal offer of employment being made by North Ayrshire Council. Please note: Successful candidates will be expected to meet the cost of the Basic Disclosure Check of £25 which will be deducted from your wages following the commencement of employment. For further information on the Disclosure Scheme please visit . For further details on North Ayrshire Council’s policy please visit .

References

For your information if this post requires references you will be notified of further detail

Reference: 35396338

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