Community Engagement Manager

Posted 23 February by Bruntwood

As Community Engagement Manager, you will build an active Customer Community by facilitating successful connections via direct introductions, delivering an engaging event’s programme and appropriate on and off-line communications. 

What you'll be doing:

Customer Relationships

  • Ensure we hold completed company profiles for 100% of our customers and  use these to build an understanding of our customers businesses including their strengths and challenges. 
  • Organise and host a quarterly customer steering board to actively solicit customer feedback.  Ensure feedback is shared with the relevant parts of the business and acted on in a timely fashion.

Networking and Connecting

  • Build professional and fun relationships with all customers within the Bruntwood/MSP network (not just decision makers/contract holders)
  • Develop and grow an external network of contacts focussed on individuals and organisations that are relevant to the customer base in the area of responsibility.
  • Identify opportunities to connect customers within the internal and external networks to add value to one or both parties.
  • Keep a record of meaningful outcomes to assist with reporting against KPI’s and building valuable customer case studies.

Event Management

  • In conjunction with the Head of Community and Business Support Programme Manager devise a quarterly events programme (and associated budget) targeted at the customers within the area of responsibility. (includes identification of relevant events, agendas, speakers, suppliers and partners)
  • Ensure the programme meets defined targets in terms of number of social, well-being, business support, cultural and customer led events.
  • Manage the delivery of the agreed events programme including hosting of events where appropriate or being present at networking where not. Ensure programme is delivered within agreed budget.
  • Gather formal and informal feedback on events. Document and share this with the Head of Community and other Community Engagement Managers
  • Encourage customers to deliver their own events within our Spaces and ensure events are incorporated within the overall plan.
  • Connect customers to other relevant events within and outside the Bruntwood network. 
  • Attend a minimum of 2 external networking events per month (local and national) to keep abreast of trends within the industry


  • Keep building screens, noticeboards and customer portal up to date with new customer welcome messages, event reminders, customer news, customer promotions and building information in-line with brand guidelines and community framework. (Minimum 2 updates per week)
  • Provide input and content to customer newsletters as required.
  • Prepare and submit a quarterly report to the regional board outlining progress against targets, plan for next quarter and feedback/actions from the customer steering board.


  • Work closely with the Head of Community and Business Support Programme manager to share knowledge, ideas and content and deliver a market-leading customer experience across the network.
  • Work collaboratively with relevant Property teams to deliver an excellent and joined up Customer Experience.
  • Support sales viewings to help sell the benefit of the community and events programme to prospective customers

What we're looking for:

  • Experience of event planning and delivery
  • Excellent interpersonal and communication skills
  • An ability to build, maintain and grow a network of business relationships.
  • Strong team player with the ability to take the initiative where necessary.
  • A creative and flexible approach with the desire to continually learn and innovate.
  • Experience in digital marketing use of social media for business purposes preferred.
  • Experience within the property sector is desirable but not essential.

Reference: 34545464

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