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Community Assistant - Glasgow - Mandarin

Community Assistant - Glasgow - Mandarin

Posted 16 October 2020 by Deverell Smith
Easy Apply Featured Ended
Community Assistant - 12 hours per week - Student Role

Are you a true team-player with a natural flair for sales, passion for people and knack for social media and marketing?

We are currently seeking a Mandarin Speaking Community Assistant to join our growing team, playing a key role within our on-site sales and marketing. This is a part-time position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, diligently pursuing all leads and closing the sales.

Your role is pivotal to driving the overall performance of the property, including the successful lease-up and ensuring a world class consumer brand experience. Working with our Leasing & Marketing Manager, you will ensure all sales and marketing goals for the building are met or exceeded. A successful Community Assistant will be a natural sales and people-person who has a knack for social media and other marketing initiatives.

Candidates for this position must be fluent in Mandarin and English.

Your Mission

* To support the Leasing & Marketing Manager, ensuring occupancy and leasing goals are met for the community
* Leasing
* Drive day-to-day leasing goals onsite at the community, interacting with prospective residents via phone, e-mail, and in person, conducting tours, diligently pursuing the close of each sale, performing follow ups, and completing leasing paperwork with prospective residents
* Liaising with customers throughout their booking journey and manage Chinese booking administration efficiently
* Understand and be able to explain the lease in its entirety, as well as abiding by the leasing policies and company standards
* Know all amenities and features of the property and how to favorably compare them to the competition
Provide ideas to centralized sales and marketing team for advertising/marketing tactics throughout the year
* Marketing
* Assist with the execution of local marketing campaigns, including assistance on Chinese Marketing Strategy on sales & marketing campaigns aimed at this demographic with use of the company's WeChat channel
* Attend local events that are related to housing or the general marketing of the community
* Assist with the execution of local marketing campaigns
* Attend local events that are related to housing or the general marketing of the community
* Provide ideas to centralized sales and marketing team for advertising/marketing tactics throughout the year

* Accounting/Legal
* Ensure that all lease files are accurate, complete, and organised
* Accept application fees and security deposit payments from future residents and follow procedure regarding documentation and storage of payments

* Property and Maintenance
* Maintain a high standard of cleanliness and organisation in the show unit(s), tour route and leasing office

* Resident Relations
* Provide outstanding customer service for all residents
* Input service requests in accordance with company standards, communicating policies and procedures to residents

* Turnover
* Prepare necessary documents/packets for move-out and move-in and assisting with any tasks assigned to contribute to Turnover process

* Other
* o Assist property management with various projects as requested

* Your Track Record

* Fluency in both English and Mandarin is required
* Excellent customer service and relationship-building skills required
* Leasing and sales strongly preferred; strong aptitude and interest in a wide range of marketing platforms
* Experience with Hubspot or similar systems preferred
* Social media and digital marketing experience preferred
* An understanding of the Chinese digital landscape is required, including a proficient use of the Chinese social media platform WeChat

Your Style

* Passionate to get the job done
* True team-player eager to help drive the growth of the business
* Self-motivated and continuously demonstrating the ability to adapt, develop and learn
* People person who thrives in a fast-paced environment

Our Promise

* A company culture driven by pioneer-thinking and talent
* 33 days holiday (Prorated based on hours worked)
* Employee Assistance Program, providing counselling, coaching, support and advice on a range of life issues (legal, financial, childcare, eldercare, wellbeing and education issues)
* Excellent training and support
* Career opportunities and professional development
* £500 Annual Training Allowance (pro-rata)
* Discounted bike (cycle to work scheme)
* Team Bonus Programme
* Healthcare Cash Plan
* Life Assurance: 2x your basic salary

If you are interested in joining a growing and creative team with excellent career opportunities, tell us more about your interest in this role. As this position is for somebody personable and full of energy, an inspiring cover letter and/or short video will also help us get to know you.

Reference: 41197033

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