Communications & Operations Support Manager

Posted 6 April by Whitbread Featured

Communications & Operations Support Manager – Restaurants

3 months Fixed Term Contract

This is an exciting opportunity to join a highly successful team, managing and owning the central operations communications function.  You will also be responsible for developing and executing an Operations activity plan to provide the team with insight into what communications need to be delivered and when; enabling them to gather the information required in a timely manner. 

By developing and maintaining operational processes you will be ensuring a single point of contact for all activity planning.

Through leading and coaching a team of four (1 communications executive, 3 operational administrators) you will ensure the team are fully engaged in operational activity and all communications are aligned to WHR Operations communications strategy. 

Key skills:

  • Ability to prioritse and plan ahead
  • Influencing at a senior executive level
  • Articulating key messages in a compelling and clear way
  • Engaging with people at all levels
  • Capacity to challenge at all levels
  • Ability to build effective working relationships
  • Capability to work independently

    A bit about us:

    At Whitbread, we are fully committed to growing legendary brands through building a strong customer heartbeat and innovating to stay ahead.  Our winning teams delight customers so they come back time and time again which, along with our focus on everyday efficiency, drives profitable growth.

    Every day our fantastic team members serve up great memories in our restaurants and wow guests through a great night’s sleep in our hotels. We pride ourselves on providing consistent quality and service. We’re continually innovating to meet our guests’ evolving needs whilst being committed to creating a great place to work for our team members. 

    Premier Inn and hub by Premier Inn currently have over 750 hotels across the UK offering over 70,000 rooms.  Our aim is to make this 85,000 by the end of 2020!  We have hotels in the Middle East and having opened our 1st hotel in Germany with more sites in the pipeline.

    Our much-loved restaurant brands include Beefeater, Brewers Fayre, Table Table and Whitbread Inns.  Alongside these, our new propositions Bar + Block and Cookhouse & Pub are both growing at pace.  We have over 420 restaurants across the UK offering the highest level of service.

    We have recently celebrated our 275th anniversary when Samuel Whitbread founded our business on a set of principles and although our core business has changed over the years we stay true these with our values:

  • Genuine - we really care about customers
  • Confident - we strive to be the best at what we do
  • Committed - we work hard for each other

We are excited about what the future holds and would love you to join us on this exciting journey!

Reference: 34851563

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