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Communications Manager

Posted 16 March by Capita Ended

Communications Manager


Competitive Salary & Benefits package

About the role

We are currently looking for an experienced stakeholder and partnership manager to join a challenging and largescale public service delivery and transformation project in the Defence sector. The role-holder will manage the development, implementation and subsequent coordination of the project's stakeholder management plans across a broad range of Defence, external public and commercial third parties. This is a challenging and extremely varied role that requires you to be flexible, agile and self-motivated, working alongside senior and external stakeholder contacts on a local, regional and national basis.

About Capita

Since our inception in 1984 we have grown from just two employees into a highly successful organisation, employing over 75,000 people at more than 400 sites including 80 business centres across the UK, Ireland, Europe, the Channel Islands, India, Poland and South Africa. Our growth has demanded we continually evolve and become more innovative as a business, with our people at the forefront of our success.

This is an exciting opportunity to join a large-scale Defence Change & Transformation project with international growth prospects, set within a framework of essential & critical services with diverse assets in a regulated environment & with complex stakeholder management relationships.

What you will do:

Support the Managing Director in the design and development of the stakeholder management component of the business' communications strategy

Assist with the development and manage implementation of the business' client and key stakeholder management plans

Manage the sustainable execution and co-ordination of the business' client and key stakeholder management programmes across Defence and with related third parties (eg: Local Fire and Rescue Services, Trade Unions, key suppliers and sub-contractors etc.)

Support the Managing Director, Senior Leadership Team and the Transformation Team in their need to effectively initiate engagement and maintain positive relations with the full range of Service / Defence and commercial stakeholders

Monitor the management of (potential) stakeholder related issues, ranging from oversight of complaints and grievances to the stewardship of customer satisfaction surveys

Create a stakeholder management regime that effectively supports systematic and timely engagement with all relevant stakeholder groups

Support the Managing Director in their drive to embed the principles of BS11000 into delivery of the service

Manage and operate to Capita's standards in all elements of governance and reporting

To maintain awareness and ensure adherence to Defence, regulatory and industry matters.

Your experience will include:

Communications/stakeholder engagement experience in a complex stakeholder environment

Positive engagement and the development of friendly relations with a broad range of stakeholders in a live/operational environment

Experience of work in a diverse or complex stakeholder environment with dependencies on functions and/or organisations out with your direct control

A proven ability to listen coupled with strong written and verbal communication skills

Developed awareness, if not experience of the Defence (and / or to a lesser extent, emergency services) environment

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

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If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Reference: 34704941

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