Commercial Service Advisor

Posted 2 January by Clemence Rogers Recruitment
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Service Advisor – Nottingham - £20k - £22k DOE

Clemence Rogers are currently working in partnership with our client in the recruiting of a service advisor to be based in Nottingham.

You will guide customers through the entire process whilst their vehicle is with you & provide them and Management, with updates and information.

Key Responsibilities

• Meeting & greeting customers both face to face and over the telephone.

• Achieving pre-defined targets for up selling various Aftersales products & services

• Maintaining high levels of customer satisfaction and service in line with Group and Manufacturer standards.

• To give repair estimates and price quotations and offer repair suggestions.

• To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager for service improvement.

• To participate in the induction and training of new Service Reception Advisors to ensure a high level of up to date knowledge is maintained.

Ideal Candidate

• Must have previous Service Advisor experience & training preferably within the commercial vehicle environment

• Unlimited confidence, resilience, drive, energy and talent

• A full valid UK driving license

• Aftersales DMS knowledge is essential

Package Description

• 31 days holiday per year (including Bank Holidays)

• Retail discounts saving £££'s at high street stores, on-line and in supermarkets

• Team Member Auto-enrolment Pension Scheme with employer contribution

• Family & Friends Discounted Car Scheme

• Discounted Healthcare schemes

Hours

• Mon - Fri 8:30am - 5pm

• 1 in 2 Saturdays 8am - 12pm

Reference: 36922789

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