COMMERCIAL PROPERTY LOSS ADJUSTER based in East Anglia (Colchester to Norfolk)
About the Company:
Chartered Loss Adjuster and Claims Specialists offering claims solutions throughout the UK. They deliver a bespoke range of claims related solutions to insurer, broker, captive and self-insured clients.
About the Role:
An excellent opportunity has now arisen for an experienced loss adjuster to provide superb customer service to a portfolio of property clients. You will be responsible for providing efficient, customer-focused and cost effective service by managing claims from instruction to completion.
·Investigate Commercial and some HNW Insurance claims on behalf of Insurance companies by visiting policyholder's premises and assessing claims
·Responsible for all reports regarding each visit and full diary maintenance.
·Required to manage a caseload effectively providing service delivery within clients SLA`s and meeting challenging audit criteria.
·Monthly settlement and /or financial targets will also be set
·Maintain regular contact with management to discuss service delivery and in particular to provide guidance in relation to more complex and challenging claims.
Previous experience / skills:
·Customer focus with a track record of delivering outstanding levels of service
·Solid experience of dealing with commercial and domestic claims
·Ideally be or have a commitment to progress with -ACII and ACILA qualifications
·Superb communications skills - listening and acting -upon information given
·Ability to work on your own initiative and take ownership of your own caseload of claims
·Develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim.
·Understanding and empathy when required
·Able to build good relationships with clients
·Conscientious, hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge
·Be able to prioritise your workload on a daily basis
·Full UK Driving Licence is essential
The role will include assessing commercial and domestic property as a Field / Home Based Property Loss Adjuster.
They have won some large contracts and as such they have doubled their field team.
Salary is to £50,000 + car, bonus and benefits dependent on experience.
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