Commercial and Operations Administrator x 2
Salary: Competitive - DoE
About the company:
Our client, The Adler and Allan Group, is a provider of specialist environmental and asset management services to a range of businesses that handle, store and utilize hazardous liquids, principally oil-based fuels. The Group’s targeted services have been developed to help its customers meet ever increasing regulatory and compliance-related obligations in particular by maintaining the integrity of their assets. A&A’s services are performed by its highly skilled and accredited workforce on a planned and reactive basis from service centres around the UK.
The Company are now seeking to recruit experienced call handlers to join a new team at a new office in Droitwich.
Duties of the Commercial and Operations Administrator:
- Answering incoming calls in a prompt, professional and polite manner, assessing any opportunities presented and ensuring the required work is distributed and recorded on the company CRM software.
- Ensuring contracted services are provided in compliance with contract requirements prioritising emergency works.
- Sourcing completed paperwork from responding service centres and subcontractors
- Updating group CRM database with relevant information to facilitate accurate monthly reporting.
- Assisting with monthly KPI and MI generation.
Requirements of the Commercial and Operations Administrator:
- Applicants must possess experience gained in a similar office environment and have an understanding and knowledge of operating as part of a busy and dynamic sales/commercial/contracts team.
- In addition, it is of paramount importance applicants are customer focused and possess previous customer service experience.
- It is important applicants are computer literate and proficient in the use of Microsoft office applications
Training will be given where necessary; however the company are looking to recruit a self-motivated individual, with excellent communication and organisational skills and a willingness to undertake additional duties to be an asset to the team and the Company.
If you meet the requirements and feel that this Commercial and Operations Administrator role is right for you then please apply today!