We are representing an Award-winning Insurance Broker one of the World’s Largest Global Broker, to support their continued success and their ambitious plans for further growth they currently have a fantastic permanent opportunity for a Commercial Account Handler to join their expanding Small Business Unit team based in their prestigious offices in the heart of Manchester City Centre.
To maintain and develop strong relationships with our clients Small Business insurance customers; acting as the first point of contact for your own client base, dealing with renewals, preparing quotes, making adjustments and answering queries to provide a professional service and support to both our clients and colleagues
To act as the first point of contact to provide clients with professional support and accurate information with regards to their product and services.
To build and maintain an excellent rapport with our clients, providers and colleagues across the Group
Respond to clients queries in a timely and accurate manner
To provide relevant information to the sales team to ensure sales opportunities are realised
To produce and maintain accurate and complete documentation/correspondence
Produce high quality correspondence using standard templates, writing clearly, concisely and professionally
To prioritise workload and client requests
To log all business activity, ensuring revenue is accurately recorded and documented
Who are we looking for?:
Brimming with ambition our ideal candidate will possess excellent communication skills who combines strong customer handling and administration skills with a positive approach and a desire to achieve results. An understanding of general insurance is desirable, ideally gained within a broker or insurer environment
Previous insurance experience within a Commercial Account Handling role is desirable but not essential
Strong communication and organisational skills
Understanding the working within SLA’s
Strong team player
Keen eye for detail as accuracy is key
Acturis knowledge is desirable but not essential
Cert CII Qualified is also desirable but not essential
Excellent salary remuneration subject to relevant skills and experience and excellent Benefits
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