My client is looking for a Collector to join them at their offices in Southampton.
My client is one of the most recognisable names in the world within Professional Services.
You'll be part of a dynamic and diverse team within a global market leading firm, with core values centred around shared aspirations. You'll be encouraged to nurture your talent and ideas to fruition with varied opportunities for personal growth and professional development. Relationships and networks play a key role in our day to day work and you'll have access to a local, national and global network of the company's professionals which you're empowered to draw upon.
The recent departure of a team member has created an exciting opportunity for a Collector to join our team.
Reporting to one of three Team Leaders within the management structure, you'll be part of a team of collectors playing an important role in maximising cash collection and minimising aged debt for the firm.
You'll be expected to conduct your collections activities primarily on the telephone, demonstrating the Professional attributes in communicating with the firm's clients, to deliver optimal results.
Within your role as Collector, you will specifically:
Progress collection of the firm's debts in accordance with set processes and Service Level Agreements ("SLA")
Complete all necessary risk and compliance training and ensure strict adherence to the firm's risk and quality standards
Own your client debt portfolio and contact clients for payment using the most effective and efficient methods (telephone, email and letter)
Accurately record every action taken on the collections system, in a clear and informative manner
Prioritise your workload effectively to achieve optimal results
Identify client information requests and queries promptly and notify relevant internal stakeholders, in line with set processes
Work with your team to achieve set targets and KPI's
Collaborate with subject matter experts from your own team and wider C2C teams, to maximise efficiency and develop preventative strategies to help remove payment obstacles
Contribute to project work streams and initiatives within the Collections team and wider C2C value chain
Assume responsibility for your ongoing development - proactively identify knowledge gaps and draw on available learning resources
Engage in coaching with your Team Leaders and / or People Manager, to enhance your personal and professional development
The right candidate will have a proven background in collections / credit control and will be demonstrated on their cv.
Alternatively, you will be working in a finance, admin or customer services, be educated to at least A-Level or equivalent level and have a thirst and enjoyment for building relationships with clients especially by phone, but also email etc.
You will also be able to demonstrate the relevant administration skills that will accompany this work.
An excellent salary and benefits package, including study support, is available to the successful candidate.
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