Collector Contact Centre - Full Time - Evenings

Posted 7 March by First Data Corp Featured


At First Data we believe our employees are exceptional people and we invest in their growth by delivering continuous training and development and rewarding benefits for a fulfilling career.

Join First Data as a Contact Centre Agent in our Collections team and embark on a career where you will be working on behalf of our client, a leader within the credit card industry. 

About the role:

We are currently hiring for a Collections Agent to be based in our Basildon Office, within the Contact Centre.  The role is full time and evening shifts are available (12 – 8pm, 1 – 9pm, 5 days a week including a day at the weekend).

You will be required to work in a telephony based role, on behalf of our client:

  • Speaking to existing customers on our outbound dialler, communicating effectively at all levels

  • Using your initiative and self-motivation to arrange payment solutions i.e. direct debits

  • Using your IT abilities to work off of two screens simultaneously

  • Using your knowledge of credit cards and how interest and fees are applied to educate customers on their spending

  • Working in a target driven environment, meeting monthly targets 

We offer:

  • Full paid training, lasting 4 weeks

  • 22 days holiday, increasing with length of service

  • Monthly incentives

  • Quarterly performance based awards

  • Career development path

  • Pension scheme

  • Access to Simply Health

About you:

Here at First Data, we are always looking for passionate, empowered and innovative individuals to join us.  In addition to this, we are also looking for the following skills and experience in relation to this role.

The ideal candidate will have experience of:

  • Providing excellent customer service

  • Being a team player

  • Achieving targets

  • Working in a professional office environment

About First Data

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world.  Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conducting commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. 

Whether you are just beginning your career or have many years of experience, Frist Data can provide you with exciting challenges and opportunities to develop.

Please apply to see how you can take your career beyond with First Data. 

For more information, visit

Reference: 34631533

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