Collections Officer

Posted 17 October by Rise Recruitment Ltd
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Our client has an exciting opportunity for a Collections Officer to join our team in London on a temporary basis.

The Collections Officer role:

You will be the first point of contact for effectively managing customers arrears with a strong focus on income collection maximisation and customer relations. Responsible for working to agreed policies and procedures, using data to ensure the delivery of a rent collection and arrears service, achieving targets whilst helping customers to manage debt.

Responsibilities of our Collections Officer:

  • Maximise all revenue streams to improve income collection rates and minimise the levels of debt.
  • To monitor arrears cases and ensure that prompt action is taken, including liaison with internal Benefits & Money advice specialists and instigating legal proceedings where necessary
  • Respond to routine enquiries from customers, in person, through correspondence and by telephone
  • Ensure personal objectives and targets are met
  • Interview residents by phone, in the office or via home visits as required
  • Actively promote to tenants the range of payment methods available and signpost them to the relevant financial or other support available
  • Provide advice and information to tenants in respect of interventions for managing arrears and welfare benefit entitlements
  • Keep abreast of all appropriate welfare reform, benefit and revenue related changes in legislation

What we’re looking for in our Collections Officer:

  • Experience of income recovery for arrears
  • Understanding of legal proceedings for rent arrears
  • Excellent negotiation skills
  • Ability to work under pressure, meet deadlines and targets
  • GCSE Maths and English Language, Grade 4 or above or equivalent, 2 A-Levels or equivalent

Required skills

  • Arrears
  • Collections
  • Debt Management
  • Rent Collection

Reference: 39161101

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