Collections & Logistics Agent

The Role

Collections & Logistics Agent

The Organisation

One of the South East largest Forwarders / Carriers, covering both UK and international destinations. This company also offer a full storage facility plus quick service delivery function.

The Position

Overall responsibilities to include the allocation, assistance and planning of collections.

Duties

• First point of contact via telephone and emails.
• Correct utilization of staff and vehicles using the company diary sheet/planner
• Management of the customers collection requests via telephone, email and implant, ensuring required information is communicated with the driver team on allocation.
• Deal with drivers queries appropriately and ensuring drivers collections and deliveries are completed to schedule.
• Deal with customer queries and complaints effectively, ensuring that goodwill is maintained.
• Assist drivers use of devices, ensuring procedures are followed and communicated to drivers.
• Develop and maintain positive relationships with our customers, other depots and our own staff.
• To accurately prepare administration with set timeframes required to include labels to TPN dispatch, and administration for driver debrief.
• To complete a clear and accurate handover of the daily handover.
• To carry out other tasks that may be required for the company from time to time.
• Adhere to the Health and Safety policy, and other requirements relating to care of equipment.

The Person

• Must have 1 + years’ experience in logistics preferably in a similar role
• Excellent attention to detail
• Ability to work under pressure and tight deadlines

What’s on offer?

An extremely competitive salary along with a catalogue of benefits

ARE YOU THE ONE WE ARE LOOKING FOR? COULD THIS BE THE NEXT STEP IN YOUR CAREER? IF SO PLEASE GET IN TOUCH - OR SIMPLY CLICK TO APPLY

First Recruitment Services are acting as an employment agency for this vacancy.