Collections Executive

Posted 18 January by CBC Resourcing Solutions
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Collections Executive


£25,000 to £30,000 plus bonus and benefits

This is a fantastic opportunity to join a well established niche provier of residential and commercial mortgage loans. For the right candidate there is opportunity to grow organically with the organisation and create a path for further progression and advancement.

The successful candidate will have a key focus on proactively managing and building relationships with a portfolio of commercial clients in order to provide support and solutions in times of payment difficulties or if an account is in breach of contract.

The successful candidate will;

  • Proactively manage accounts within your own portfolio of clients, developing and maintaining professional relationships;
  • Communicate with clients to discuss their financial position, their long term proposals and establish the current usage for the loan security, including their plans to redeem the facility;
  • Apply a risk based approach to determine whether escalation action may be necessary;
  • Maintain customer contact by inbound and outbound telephone calls, as well as via SMS, emails and letters;
  • Provide first time resolutions where possible;
  • Discuss payments and agree satisfactory payment plans;
  • Develop working relationships with key stakeholders within the business.

You will have a strong background in a Collections based account / portfolio management role within secured lending.

Please send your CV in confidence to Lucy Davies at .

Required skills

  • Collections

Reference: 41293351

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