Our client is a household name and has established a heavy presence within the Financial Market. The business is located in Newcastle at the Cobalt Business Park and has heavy transport links and also free parking on site too.
You will be working as part of the collections team dealing with calls from customers who have arrears on their accounts. These customers are at the heart of everything our client does, so as an individual you will need to be a confident communicator who is customer focused and able to use own initiative as some of these customers may be facing financial hardship.
Your core purpose is to help customers get their financial wellbeing back on track.
Each situation is unique and some customers may have simply forgotten to pay.
You will also have data entry and use of IT skills as you will be using systems to track and gather information to offer solutions.
Our client is looking for someone with good listening skills, who has the ability to interpret information appropriately and enjoy interacting with people.
• Starting salary of £17,000, 25 days holiday plus bank holidays (Any BH worked will be return in lieu)
• Full time equivalent -shift hours between 8am - 9pm Mon - Thurs, 8am - 7pm Fri, 9am - 5pm Sat, 10am-3pm Sundays
• Opportunity to progress through pay progression scheme
• Contributory pension scheme
• Life assurance
• 6-7 weeks training
• Discounts on a wide range of high street retailers
• Ongoing coaching and development
Customer service or credit control skills are highly advantageous.
Nevertheless, if you haven’t worked in a call center before, but have the right attitude and willing to learn, our bespoke training, along with ongoing coaching and development we will maximize your potential and prepare you to be the best.
APPLY today if you are looking to start a career within a Financial Institute!
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