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Collections Consultant

Posted 23 February by Nationwide Ended

As the world's largest building society, we're owned and run for the benefit of our members and customer service is always at the heart of what we do. To support our members when they need it most, we have a number of collections consultant jobs available in our call centre in Northampton.

Your new job
You'll start your career working with customers when they've fallen behind on payments. Either over the phone, or via our pioneering virtual banking platform, you'll agree a repayment strategy, ensuring they get the right advice and answers to their borrowing questions. You'll need to balance practical problem solving with empathy to grow in this challenging job. Knowledge of financial services would be handy, but the right attitude is what means most to us, so we'll provide full product training, with a clear career development plan, which you'll own and we'll support.

The extra's you'll get
If you put a lot in, it's only fair you get a lot out. So in recognition of your commitment once you complete your training, we'll give you an extra £1,500 on top of your starting salary of £16,000. You'll enjoy flexible shifts, 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme. If you're interested in building a career in the world of banking, and want to help build society, nationwide, click to apply for a collections consultant job in our Northampton team. Please note: To help us do the right thing by our members, all applicants will be subject to a criminal record and credit checks.

Required skills

  • Call Centre
  • Contact Centre
  • Customer Service
  • Graduate
  • Customer Service Advisor
  • Inbound Call

Reference: 34540213

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