Collections Agent

Posted 13 November by JLD Recruitment Ltd

Collections Agent

Location: Basildon, Essex

Salary: £19,000 per Annum

Start: 9th December 2019

Type: Permanent, full time & part time

Hours: FULL TIME: Monday - Saturday, 12pm-8pm / 1pm - 9pm with 1 day off in the week

PART TIME: Monday - Saturday 4pm - 8pm / 5pm - 9pm with 1 day off in the week


  • Working in a telephony-based role, speaking to Merchants who are in arrears
  • Dealing with a variety of calls and establishing the reason for arrears to try and get the Merchant’s account back up to date
  • Remaining professional with Merchants over the phone as you will be the first point of contact and you will need to try to find the best solution for the Merchant
  • You may have to deal with challenging conversations, and you may need to transfer calls to the correct team
  • Working on a computer and using our in-house systems to be able to provide the best customer service
  • Going through security and taking payments from Merchants, ensuring that you are adhering to financial regulations

You will receive 3 weeks training which will prepare you to be able to work to all financial regulations to be able to perform to the required standards in order to meet or exceed the monthly goals and objectives.

Personal Qualities:

  • Empathy - Being able to put yourself in the Merchant’s shoes as every call will be different with some being more challenging than others
  • Problem solving - This is vital for this position, whether it is collecting a payment or alternatively putting the correct arrangements in place for the Merchant’s account
  • Organisation skills - Ensuring that you are punctual, have good time management and can work across multiple systems while communicating with Merchants
  • Communication - Able to listen, empathise and understand a variety of issues that a Merchant could have regarding the arrears

What we offer:

  • A competitive local salary
  • 22 days holiday + bank holidays annually - which rises with service
  • Healthcare scheme - Includes optical & dental treatment
  • Pension scheme of up to 12.5% including employee and employer contribution at 1.5x
  • A clear and defined career path
  • Access to training and development
  • Free onsite and offsite parking

Application question

GDPR - Do you give us permission to retain your personal information for recruitment purposes?

Reference: 39360406

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