Collections Agent

Posted 31 October by MERJE Ltd
Easy Apply Ending soon

Salary: £22k plus bonus (very achievable, up to £900 per month)

Location: Cheadle

Hours: 37.5 hpw between 8am and 7pm Mon - Fri and 1 in 4 Saturday’s

Job Description: This is an exciting opportunity as a Collections Advisor (Account Manager) to join a collections team in Cheadle. The Collections Advisor (Account Manager) job is responsible for collecting payment from customers who have fallen into arrears with their loan repayments. You will have a passion for delivering excellent customer service, be self-motivated and pro-active.

Key responsibilities include:

  • Inbound and Outbound telephone communication to Customers
  • Identifying the reasons why customers are unable to maintain their loan repayments
  • Collecting immediate repayments
  • Negotiating payment plans that are appropriate to customer’s circumstances
  • Take ownership of accounts in arrangement to bring the account out of arrears
  • Treat each customer as an individual
  • Achieve quality and KPI targets as set by the business
  • Conducting 'keeping in touch’ calls with customers who have made payment arrangements
  • Immediately contacting customers who have had bounced / cancelled Direct Debits
  • Promoting Direct Debit as the payment method of choice with customers
  • Processing CPA payments
  • Handling emails for customers in arrears

The Person:

  • Experience of working in a B2C collections role required
  • Experience / knowledge of Financial Services sector
  • Experience of working in Debt Management or Collections is desirable

Skills & Behaviours:

  • Passion for excellent customer service
  • Prioritise and manage own workload
  • Flexible approach
  • Excellent communication skills with the ability to build rapport
  • Empathetic to customer circumstances, providing reassurance to customers who may be in difficult circumstances
  • Self-motivated and pro-active
  • Accuracy and attention to detail
  • Professional approach

Core Values:

  • Honesty
  • Integrity
  • Trustworthy
  • Teamwork

Reference: 39265673

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