Collections Agent

Posted 23 May by REED
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Reed Accountancy are currently working with a reputable services company in West Ipswich for a Collections officer / Credit Controller. The purpose of the role is to ensure the timely collection of all customer payments in order to minimize bad debts.

KEY RESPONSIBILITIES

• Daily management of the ‘bounced direct debit’ collection process

• Work daily with the Aged Debt, maximizing debt collection and minimizing aging

• Ensure completeness of Credit Insurance reporting process

• Manage the ‘bounced direct debit’ collection process

• Ensure procedures adhere to the Credit Policy

• Reporting in line with provisioning process

• Ensure customer queries are responded to promptly

• Ensure actions taken related to customers are documented in the debt management system

• Ensuring the aging of all accounts is current or that collection action commences in a timely manner

• Reportable accounts are processed within the timelines given and are accurate, with supporting documentation and notes are made on GFN along with Status change

• Produce information and feedback on own activity, progress and performance

• Inform line manager of any important issues which may have an adverse impact on the company

SPECIFIC DELIVERABLES & KPIs



• Prompt collection of overdue payments

• Timely collection of “returned” direct debit payment

• Collection of non direct debit payments within given deadlines

• Escalation of issues and decisive action on unpaid accounts

• Maximize Aged Debt collection within internal collection period, currently 45 days

• Monthly aged debt reporting

• Timely, accurate review of reportable accounts

SKILLS, KNOWLEDGE & EXPERIENCE



• Excellent verbal and written communication skills with professional telephone manner

• Good attention to detail and accuracy

• Computer literate – especially Word and Excel

• Team player

• Ability to work on own initiative

• Experience within a credit control / collections department preferable but not essential

Reference: 38053643

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