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Collections Agent/payment adviser

Posted 2 May by Coast Specialist Recruitment Easy Apply Ended

Main Purpose of the Role: To chase and collect all new and existing debt, agreeing interest payments, settlements or repayment plans where possible.

Main Duties and Responsibilities:

  • Work through all customers, calling ALL numbers on the system

  • Answer all inbound calls from customers to collect outstanding payments and set up repayment plans

  • Deal and respond to all letters and emails from customers

  • Chase customers continuously throughout the day

  • When making a note to call a customer back, ensure this is auctioned at the agreed time

  • Update the dialogue box for each customer and make sure all information entered is correct

  • Support your colleagues by collecting payments when they are away from their desk

  • Achieve daily and monthly targets

  • Research and investigate customers details to add value to their account, by adding new telephone numbers, new email addresses etc, to improve customer contact rate

  • Work with a flexible approach to the changing demand of the department

Required skills

  • Arrears
  • Collections
  • Debt Management
  • Payments
  • Objection Handling

Reference: 32341362

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