Collections Advisors x 10
Temp to Perm, Full Time, Monday to Friday, Working Between the Hours of 8am and 9pm and Saturday 8am to 1pm/12 Noon to 5pm
Telephone Interviews w/c 5th February
Start Date: End of February/Beginning of March
Leeds City Centre
£9.34 p/h + 12% shift allowance, weekly pay and accrued holiday pay
My client a large banking organisation based in Leeds City Centre is looking to recruit a number of full-time Collections Advisors to join their busy Collections Team. This is an excellent temporary to permanent opportunity with a company that offers fantastic and secure career prospects and progression.
As a Collections Advisor you will be assisting customers who are facing financial difficulties and require alternative repayment methods and plans put in place for their current account, savings, credit cards and mortgages.
You will be responsible for:
Inbound and outbound calls to customers in arrears
Assessing customers affordability and requesting further documentation
Setting up affordable repayment plans and discussing various payment options
Speaking with customers with both secured and unsecured debts
The right person for the role:
Previous collections experience is desirable but not essential, however you must have a minimum of
3 months experience in a customer service role
A minimum of Grade C in English and Mathematics
High level of empathy and a sensitive approach to understanding customer's situation
Personable, friendly, confident and assertive
Great communication skills and telephone manner
Candidates must be computer literate and be able to use basic Windows applications
YOU MUST BE ABLE TO PASS A FULL CREDIT CHECK AND A CRIMINAL RECORD CHECK AND HAVE THREE YEARS WORTH OF EMPLOYMENT REFERENCES.
If you feel you have the skills and experience required for one of these fantastic roles click 'Apply' now
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