Customer Collections Advisor - Glasgow City Centre
Working hours: Full time
I am currently recruiting Customer Collections Advisors to join a market leading credit solution providers with 25 years experience.
This is a fantastic career opportunity within the Financial Services industry if you have passion for delivering great customer service and receiving great results.
My client manages a number of significant credit portfolios on behalf of several of the UK's leading financial institutions, high street lenders, utilities and consumer credit companies.
As a Customer Collections Advisor you will treat your customers as individuals as everyone's situation can be different or suddenly change. You will listen and have a quality conversation with your customers to find out as much information about their situation. With the information you have gathered you will then collaborate and create a manageable solution that will best suit your customers. You will be committed to working with your customers to simplify their credit solutions and have the flexibility to adjust to their changing needs.
This role will involve:
Proving excellent levels of customer service
Taking inbound and outbound calls
Work to achieve weekly quality and performance KPI's
Maximise recovery of debt
Work on both business and domestic accounts
Adhere to FCA regulations
To be successful in this role you MUST have experience of working within a contact centre role for a minimum of 12 months.
Does this sound like you? Yes!! This will be a great opportunity to develop your career paired with an excellent earning potential.
PLEASE APPLY!!! or send your cv to
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