Collections Advisor

Posted 13 May by Industrious Recruitment
Easy Apply

Do you like to help customers? Do you like to Get Stuff Done? If you said yes, great! We want you to join the team.

Our client based in Milton Keynes, is seeking full-time Collections Advisors. We are looking for individuals to share our company culture and help our customers get back on track. The primary responsibilities of this position require effective communication with customers, discussing arrears, information gathering and coming to an appropriate solution in order to move forward. We are serious about work, but we are also keen for all our staff to have a healthy work life balance. We frequently have team building events and enjoy socialising with our work Family.

Key Responsibilities

  • Making outbound calls to customer manually and via the dialler and answering inbound calls to collect amount past due and getting customers back on track with the most appropriate solution
  • Always treating customers fairly
  • Meeting call quality expectations
  • Ensuring adherence to regulatory compliance and best practice
  • Carrying out other collections’ activities for example letters, SMS and emails when required

Person Specification

Essential Experience

  • Successful track record of building strong relationships with customers and colleagues.
  • Experience in using a dialler and communicating with customers both, verbally and written

Knowledge

  • Understanding of point-of-sale finance

Skills

  • Exceptional communication and influencing skills
  • Time management skills
  • Listening and rapport building skills
  • Self-starter with persistent and professional attitude
  • Passionate with a desire to go the extra mile to succeed
  • Friendly and helpful, coupled with a great attitude!
  • Able to manage multiple tasks at one time in a fast-paced environment
  • Enjoys a work hard, play hard environment
  • Must be able complete simple math equations (add, subtract, multiply & divide using fractions, decimals or whole numbers)

Required skills

  • Calls
  • Collections
  • Customer Service
  • Finance

Reference: 37542764

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