As a Collections Advisor you will be provide excellent Customer Service to all of our customers. You will handle telephone calls confidently from customers experiencing financial difficulties and will be able to negotiate, agree and set up affordable repayment plans to suit the customer’s individual circumstances. You will manage the customer relationship and expectations to facilitate the appropriate resolution in line with company policy and Treating Customer Fairly Principles.
Responsibilities & Objectives
Effectively handle Inbound and Outbound telephony contact with customers
Actively engage and build trust with customers providing solutions appropriate to the customer circumstances
Maximise Cash Collected ensuring targets and company objectives are met
Administer and maintain customer accounts ensuring they are worked and monitored in line with SLA’s
Identify situations where specialist support may be required and refer these on appropriately
Complete Income & Expenditure assessments with customers, negotiating and making decisions in line with TCF Principles and Company Strategies
Help deliver a best in class collections function through the appropriate training and mentoring
Maintain an up to date knowledge of regulatory and legislative information relating to Financial Products and Services (e.g. Money Laundering, Data Protection etc)
Maintain knowledge and understanding of all relevant policies and procedures, being compliant at all times
Work Based Competencies
Excellent communication and listening skills
Customer centric approach
Enthusiasm and passion for learning new skills
Ability to communicate effectively at all levels
Strong negotiating skills demonstrating tenacity when dealing with difficult situations
Ability to work calmly under pressure
IT literate with good keyboard skills
Sound attention to detail with excellent Numeracy and Literacy skills
Analytical and reasoning skills
Adaptable and Flexible approach to meet the needs of our customers and our business
Link Financial Outsourcing is one of Europe’s most trusted providers of outsourced loan management and standby servicing solutions and is home to a wide range of financial services working with many of the UK High Street Banks and Credit Card providers. We are one of the leading names in our industry and we are continuing to grow. If you are passionate and committed to providing high quality customer service we would like you to be part of our growth.
We are a family owned business with a real focus on a relaxed culture and want all of our employees to come to work and really make a difference every day. We have 3 key values that form part of everything we do. It is important to us that all of our employees embody these values to help us make the customer journey the best it can be on every single call. If you feel that you meet our values that are outlined below then we definitely want to hear from you.
We are passionate
We are proud of what we do
We strive to be the best
What we can offer you
We know that salary and bonuses are important so we will reward your hard work with a competitive salary and annual performance based bonus. Alongside this you will be eligible for our Flexible Benefits Package when you have been with us for 6 months. Developing our people is something that we pride ourselves on, so if you are looking to join us and climb the career ladder there are always opportunities available for you to do this. With a first class detailed and supportive training programme we will make sure you have the tools and knowledge to carry out your daily duties to the best of your ability. Creating a supportive and friendly environment is something we strive to do every day, so we have monthly social events as well as plenty of charity events to get yourself involved in. Sometimes it is the little things that mean a lot, so we offer all of our employees free parking and free tea and coffee to help your day be that little bit better!
What you need to know about your application
What information do we collect about you?
We collect personal data about you when you apply for a vacancy with us. The personal data that we collect includes details contained in your CV, your name, email address, telephone number and work history.
What do we do with your personal data?
By applying for a role with us we will process your data fairly and lawfully. Personal data shall not be transferred to a country or territory outside of the European Economic Areas.
If your application is unsuccessful we may wish to keep your details on file for a suitable alternative role, if you do not wish for your data to be stored, you have the right to have your data removed from our system.
How do I remove my data?
If you are unsuccessful in your application you will be sent an e mail informing you of this. You will be asked if you wish for us to keep your data for 6 months. If you wish to be removed from our system you can simply reply to the e mail requesting your data to be deleted.
If you have any questions please do not hesitate to contact our Recruitment Specialist.
- Customer Service
- Financial Services
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