Collections Advisor

Posted 18 October by Industrious Recruitment
Easy Apply

Collections Advisor

My client based in Milton Keynes are seeking Collection Advisors to join their team, this is an amazing opportunity to join a rapidly growing business that can offer progression for people that prove themselves.

About the role:

The main responsibility of the Collections Advisor is to speak to customers about their outstanding debt and provide solutions, ensuring that sustainable and affordable repayment plans are agreed.

-Working to service levels

-Operate in line with FCA guidelines

-Inbound and Outbound call handling

The ideal candidate will be able to handle sensitive situations with empathy, whilst providing a high level of customer service, problem resolution and collection of outstanding debt.

You will also have a genuine desire to help people.

Collections experience is essential

Experience needed:

  • Using an outbound dialler
  • Income and expenditure forms
  • Arranging payment plans
  • Negotiation skills
  • Familiar with collections terms, past due, promise to pay etc.
  • Customer objection handling

What’s on offer?

-Excellent salary dependent on experience

-Development opportunities for those who perform well

-26 days holiday plus Bank Holidays

- End of year bonus

Required skills

  • Advisor
  • Collections
  • Customer Service
  • Debt
  • Empathy

Reference: 35252662

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job