My client based in Milton Keynes are seeking Collection Advisors to join their team, this is an amazing opportunity to join a rapidly growing business that can offer progression for people that prove themselves.
About the role:
The main responsibility of the Collections Advisor is to speak to customers about their outstanding debt and provide solutions, ensuring that sustainable and affordable repayment plans are agreed.
-Working to service levels
-Operate in line with FCA guidelines
-Inbound and Outbound call handling
The ideal candidate will be able to handle sensitive situations with empathy, whilst providing a high level of customer service, problem resolution and collection of outstanding debt.
You will also have a genuine desire to help people.
Collections experience is essential
- Using an outbound dialler
- Income and expenditure forms
- Arranging payment plans
- Negotiation skills
- Familiar with collections terms, past due, promise to pay etc.
- Customer objection handling
What’s on offer?
-Excellent salary dependent on experience
-Development opportunities for those who perform well
-26 days holiday plus Bank Holidays
- End of year bonus
- Customer Service
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