Collections Advisor

Posted 18 October by Industrious Recruitment
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Collections Advisor

My client based in Milton Keynes are seeking Collection Advisors to join their team, this is an amazing opportunity to join a rapidly growing business that can offer progression for people that prove themselves.

About the role:

The main responsibility of the Collections Advisor is to speak to customers about their outstanding debt and provide solutions, ensuring that sustainable and affordable repayment plans are agreed.

-Working to service levels

-Operate in line with FCA guidelines

-Inbound and Outbound call handling

The ideal candidate will be able to handle sensitive situations with empathy, whilst providing a high level of customer service, problem resolution and collection of outstanding debt.

You will also have a genuine desire to help people.

Collections experience is essential

Experience needed:

  • Using an outbound dialler
  • Income and expenditure forms
  • Arranging payment plans
  • Negotiation skills
  • Familiar with collections terms, past due, promise to pay etc.
  • Customer objection handling

What’s on offer?

-Excellent salary dependent on experience

-Development opportunities for those who perform well

-26 days holiday plus Bank Holidays

- End of year bonus

Required skills

  • Advisor
  • Collections
  • Customer Service
  • Debt
  • Empathy

Reference: 35252662

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