Collections Advisor

Posted 6 April by Mark James Search Limited Easy Apply

Our client, a leader within the Financial Services industry is currently looking for a self-motivated and driven Collections Advisor to join their busy team situated on the Outskirts Of Maidenhead to conduct customer sales and service tasks in-line with the business objectives. Build the value of the business for all stakeholders (customers, staff & shareholders) by constant development and improvements in our people, product, infrastructure and financial results.

Responsibilities:

  • To ensure all administrative and audit procedures are complied with
  • Working with the collections team to find solutions to cure arrears on accounts and improve the customer journey.
  • Manage administration and collections work of mortgage book.
  • Ensure all tasks are completed within the timeframes given
  • To sell and promote company products and services
  • To identify process improvements and implement accordingly
  • To ensure all loans are executed pursuant to customer need and company appetite
  • Ensure compliance with company policy and procedure, FCA and other regulatory requirements
  • Achieve all targets
  • Generate business through quality customer service
  • Explain services and products to customers and analyse customer suitability for products
  • Prepare, process and decision customer loan applications
  • Ensure all customer documentation is accurate and up to date at all times
  • Maintain an efficient and organised branch filing system
  • Participate in Branch/Company training and induction programmes

Requirements:

  • Proven Customer Service skills and a desire to provide an outstanding customer service.
  • Excellent written & oral communication skills
  • Self-Motivated
  • Ability and desire to learn
  • GCSE level educated
  • Ability to work as a team and individual
  • Ability to develop good working relationships with customers and colleagues
  • High attention to accuracy and timeline

This is a full-time position, working 35 hours per week on a Rota basis. Monday - Friday 8:45am - 8:00pm and to include 1 Saturday every 2 weeks.

Our client offers an excellent training program and career progression.

Please apply online to be considered

Reference: 34846171

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