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Collections Advisor

Posted 5 January by Search Consultancy Ended

Job title: Collections Advisor

Job Salary: £18k-£20k basic

Job Location: Manchester

Working hours - Mon- Fri between 8.30am-6pm

No weekend work!

The Job

This is a fantastic opportunity for work for a company who really value their staff. Working as part of the collections team you will provide an efficient collections service in line with FCA guidelines. Through effective communication you will minimise bad debt levels and maintain existing payment plans

  • To take and make calls to contribute to the achievement of the departments objectives in terms of cash collections on a team and individual basis
  • Manage own day to day workload portfolio to achieve maximum results
  • Deliver exceptional customer service
  • Take ownership of customer accounts, ensuring customer expectations are met and exceeded
  • Work as a team and help support other team members
  • Identify and deal with vulnerable customers
  • Update customer's accounts

Experience required

  • FCA Regulated Call Centre Customer service experience
  • Previous collections experience is highly desirable
  • Excellent communication skills
  • Strong listening skills
  • Problem solving skills
  • Target driven

Salary and benefits

  • Up to £20k basic (depending on exp)
  • 25 days holidays + 8 days bank holiday
  • Pension
  • Mon-Fri working hours

If you have the relevant experience please apply with your up to date CV or contact Diane McQuade on (0161) (835) (8767)

Location - Manchester City Centre,Old Trafford, Salford Quays, Stretford, Sale, Eccles, Trafford Park, Manchester, Greater Manchester

Keywords - Collections Job, Collections Officer, Collections Advisor, Call Centre, Inbound, Outbound, Contact Centre, Credit Control, Job, Employment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34154643

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