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Collections Advisor - Vauxhall Finance

Collections Advisor - Vauxhall Finance

Posted 18 July by Capita Customer Management

Salary: £16,204
Location: Treforest
Start Date: 30th July 2018

Shift/Hours: 37.5hrs - shifts will fall within the operational hours of Monday - Friday 08:00 - 20:00 & Saturday 09:00 - 13:00.

About us

At Capita Customer Management, we are proud to work for some of the best-known brands and businesses in the country - we're trusted to provide customer service that adheres to the highest standards.

Right now, in partnership with Vauxhall Finance we're looking for Collections Advisers to join our Treforest Contact Centre. It's a great place to work - located just 25 minutes from Cardiff and regularly served by buses.

About the role

As a Collections Adviser, you'll deal with accounts that are in the early stages of arrears. You will receive calls from and make calls to customers with the intent of recovering monies owed. By conducting thorough reviews of the accounts in question, you will decide the most appropriate course of action to secure payment. As well as escalating cases where you suspect fraud you will undertake collections administration duties such as sending warning letters or Notice of Defaults to customers.

About you

We're looking for people with previous experience in collections. You'll need to be used to dealing with external and internal customers where you have utilised your strong negotiation skills in situations that may become difficult. Priding yourself on excellent customer service, you'll be an excellent communicator and listener. Along with your computer skills, you will also need to have basic understanding of the Consumer Credit Act, FCA regulations and other relevant legislation.


We offer full training and support when you join us, and there will be opportunities to grow and develop within the business. We also offer:

  • A competitive salary

  • 30 days holiday (including public holidays)

  • A wide range of discounts on many products and services

  • Childcare vouchers

  • A cycle2work scheme

  • Interest free season ticket loans

    With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

Reference: 35658740

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