Established in the UK in 2007, Santander Operations provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches. As a Financial Support Consultant you will play a pivotal role in demonstrating this culture to some of our most vulnerable customers.
Some customers may simply have forgotten to pay but others will be experiencing financial hardship and it’s your purpose to help get their financial wellbeing back on track. Each situation is unique and as such you will be provided market leading training and development to maximise your potential and help provide individualised solutions, tailored to our customers’ needs.
If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.
Location - Newcastle
Pay & Benefits: £17,000 starting salary and a typical annual bonus of 7% of annual salary
Other benefits include; Opportunity to progress through pay progression scheme, access to employee car scheme, contributory pension scheme, life assurance, discounted financial products, discounts on a wide range of high street retailers.
Hours of work: 35 Hours per week
Full time between 8am - 9pm Mon - Thurs, 8am - 7pm Fri, 9am - 5pm Sat & 10am - 3pm Sun
As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mind-set and be a confident communicator. You may not have worked in a contact centre environment before but if you have the right attitude our bespoke training, along with ongoing coaching and development will make sure you’re well prepared to be the best.
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